Maintenance & Support

Software in production is a living system: dependencies age, operating systems change, traffic patterns shift, and user expectations evolve. Our Maintenance & Support service treats your applications as the critical business assets they are—with scheduled care, proactive monitoring, and fast incident response rather than reactive firefighting.

We begin every maintenance engagement with a health assessment: dependency audit, security vulnerability scan, performance baseline measurement, and infrastructure review. This gives us a clear picture of the current state and a prioritised list of improvements, so the first month of the engagement pays for itself in risk reduction.

Our SLA tiers define response times for different severity levels: critical production outages get a response in under an hour, high-priority degradations within four hours, and standard improvements on the next sprint cycle. You always know what to expect when something goes wrong, because we agree on it in writing before the engagement starts.

Beyond keeping the lights on, we include a monthly improvement allocation in every retainer: small features, UX polish, performance optimisations, and technical debt reduction. Systems under active care improve over time instead of slowly accumulating entropy until a big rewrite becomes inevitable.